Warranty Registration & Policy

Kent agrees to replace, or repair as necessary any part of the appliance which is proven at the time of delivery, or within the warranty periods shown below to be defective through faulty materials or workmanship. 

This warranty is for normal domestic use. Your Kent wood fire is warranted for up to 15 years, with the exception of the following parts; door glass, door and glass seals, fire bricks, flue, secondary air systems and baffle plates, which all have a 12 month (part only) warranty. 

The warranty does not cover damage or failure due to incorrect or faulty installation, misuse, negligence, water damage, burning improper fuel or environmental conditions. Any unauthorised alteration, modification or substitution of any part of this appliance or use of this appliance not in accordance with the instructions supplied, will render this warranty void. 

Your Kent wood fire must be installed in accordance with the manufacturers instructions and with the appropriate approved flue system. Installation must comply with applicable standards, regulations and local by-laws. Failure to do so will void any warranty offered in its entirety. 

If the appliance needs repair and is installed outside the normal service area (25km) of the nearest authorised service agent the purchaser is responsible for any additional expenses incurred. In the event that an appliance needs to be replaced, the warranty does not extend to any consequential materials required or additional expenses incurred. 

In the event of a whistling air tube caused due to environmental circumstances, Aber Living will replace the air tube. The warranty does not extend to related installation, labour or travel costs.

All claims against the warranty must be directed in the first instance to the store of purchase. Any repairs undertaken without the manufacturers authority will invalidate this warranty.

In order to claim on the warranty, you will need to supply; proof of purchase, installation, servicing details and a completed warranty form below.

Your Kent wood fire warranty is transferable on the sale of the home where the wood fire is installed. Nothing in this warranty is intended to limit any conditions of the warranty right or remedy pursuant to the Consumer Guarantee Act 1993, except to the extent permitted under the Act. Your Kent wood fire is intended for domestic use only and the warranty is not valid for wood fires to be used for business purposes. Kent reserves the right to alter or amend the specifications or designs of its product without prior notice.