Shipping & Returns
Shipping Policy
Standard shipping depends on zone location within New Zealand, please refer to the table below. We allow free local pickup directly from Aber Living at 17 Mainstreet Place, Te Rapa, Hamilton 3200. We do not ship to international locations outside of New Zealand.
Christmas Shipping Cut-Off Dates:
- North Island Courier Orders – Tueday 17th December
- North Island Freight Orders – Friday 13th December
- South Island Courier Orders – Friday 13th December
- South Island Freight Orders – Wednesday 11th December
*All Rural Deliveries are excluded from this estimate.
| SENT VIA POST HASTE | SENT VIA MOVE | |||||||||||
| ≤ 0.015m3 | ≤ 0.03m3 | ≤ 0.05m3 | ≤ 0.075m3 | ≤ 0.1m3 | ≤ 0.125m3 | ≤ 0.2m3 | ≤ 0.4m3 | ≤ 0.8m3 | ≤ 1.2m3 | ≤ 2m3 | ≥ 2.1m3 | |
| Zone 1 | $4 | $4 | $6 | $7 | $8 | $9 | $40 | $48 | $52 | $65 | $130 | $195 |
| Zone 2 | $5 | $6 | $7 | $10 | $11 | $13 | $40 | $48 | $68 | $85 | $170 | $225 |
| Zone 3 | $7 | $10 | $14 | $20 | $25 | $31 | $50 | $60 | $96 | $120 | $240 | $360 |
| Zone 4 | $7 | $10 | $14 | $20 | $25 | $31 | $50 | $60 | $120 | $150 | $300 | $450 |
| Weight Restriction | 25kg’s | 25kg’s | 25kg’s | 25kg’s | 25kg’s | 25kg’s | N/A | N/A | N/A | N/A | N/A | N/A |
| Rural Surcharge (Applied to each zone) | $6 | $6 | $6 | $6 | $6 | $6 | N/A | N/A | N/A | N/A | N/A | N/A |
Shipping Zones:
Zone 1 – Auckland, Waikato & BOP
Zone 2 – Rest of North Island
Zone 3 – Nelson, Marlborough, Tasman, West Coast & Canterbury
Zone 4 – Rest of South Island (Otago & Southland)
All orders are sent with tracking.
New Zealand orders are sent via Move or Posthaste.
Our delivery timeframe of 5 -7 working days are from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises we have no control over the delivery time.
Outside of business hours, during public holidays and weekends we will be unable to ship your order, as courier companies do not operate.
We are unable to deliver to PO BOXES. Please use your physical address details. This includes a company name if you are getting it sent to a work address.
If for any reason we do not have a product in stock you will be contacted as soon as possible to advise you of any delay in delivering the product.
For bulk orders, please contact us to enquire about the shipping rates.
Email: [email protected]
Returns
For Damaged, Defective, or Missing Items Only
Our commitment is to ensure your satisfaction with our products. Should you receive an order that is damaged, defective, or incomplete, please reach out to Aber Living customer service at 0800 161 161, or use our contact form to email us here.